So glad to know it's not just us having the same issues over and over. I have to have our box rebooted any time we want to watch BBCA HD and several other channels. We always get the Temporarily Unavailable message on those channels. OnDemand hasn't worked in about 6 months.
We chat constantly with people, we've been in the local store multiple times, we've tried other boxes, we've been on the phone with several people. It's always the same things from them. Even when I tell them all the stuff we've already done, they're like "try this" and it's the same things, or "we'll have a tech come out" and I say we've already done that.
I'm so sick and tired of paying for services, channels, etc. that we don't even get and haven't in months. They've given us one "credit" of $10 for our trouble, and when I had a fit about the $20 "self-installation kit" fee when we got a different box to try (what kit?! they didn't even give us a new set of cables - just a box that hadn't even had the last customer's information wiped off it!), they did finally take that charge off, but that's it.
Same old story every time we talk to them, no matter what format it is. And that's with them assuring us that we are valued customers because we've been with them for 20+ years. Well, that's not really by choice since we don't have any better options around here. I just hate that they keep making it seem like it's our fault in some way, but then you look at the forums and things and see everyone having the exact same issues and you know it's Cox and not the customer that is having the problem, but they can't admit it. And yeah, the commercials touting their great services while we keep getting to pay more and more for less and less. UGH.