Forum Discussion

SBNL's avatar
SBNL
New Contributor
12 years ago

COX Website TV Listings

Hello,

I am logged in to my COX account on the COX Website and am on the TV LIstings web page.  I can't seem to figure out how to filter the channels listed down to only those that I am actually subscribed to.  The TV Listings show ALL of COX's channels.  This is analogous to going to a restaurant and being handed a menu that has items on it from every restaurant for a five mile radius and no quick and easy way to distinguish which menu items the restaurant that you are sitting in actually serves.  You would want to ask the waiter for a menu that shows only those items that they serve.  So, I want to see only those channels that I can actually watch (those that I am subscribed to).  This should be automatic once you are logged in.  If I am missing something, or a setting that does this please let me know.  If this is not possible, then I must say that that is a serious design flaw and makes the web-based TV Listings completely useless.

This same issue applies to the COX iPhone apps!

Thanks in advance for any help!

  • ChrisL's avatar
    ChrisL
    Former Moderator
    12 years ago

    I don't believe the online listing do this at this time.  Part of the reason is so you can find the show you want to watch even if it is not on a channel you subscribe to so that you at least know it is airing.  I'll be sure to pass your suggestion along.

  • bagboy60's avatar
    bagboy60
    New Contributor
    12 years ago

    My TV listings page will not list any channels below channel 45.  Cox on line support connects me with some duffus that can hardly speak English, and about all I can understand from him is he;s sorry and tech's are sorry too.  Is Cox hiring the guy's that stand by all the Home Depot parking lot entrance's???????

  • KipK's avatar
    KipK
    Valued Contributor II
    12 years ago

    bagboy60 said:
    Cox on line support connects me with some duffus that can hardly speak English, and about all I can understand from him is he;s sorry and tech's are sorry too.  Is Cox hiring the guy's that stand by all the Home Depot parking lot entrance's???????

    Only if they apply online at our website ( http://ww2.cox.com/aboutus/careers.cox ), are fully-documented and legal residents, and can pass a battery of qualification tests. 

    bagboy60 said:
    My TV listings page will not list any channels below channel 45.

    Are you signed-in to the website with a cox.net username? If so, it should automatically select the correct listing for your account and if it displays wrong, we may need to send in a support ticket.

    If not, you can try signing in, or you can change the drop-down menu located next to your ZIP code from the default to one that brings up the correct lineup. (You may need to check a few different ones to find the appropriate one for your account, which is why signing-in is preferred.) See this picture for details: http://i.imgur.com/Rx79Wvv.png