How should one go about reporting closed caption errors? There are dozens of spelling errors and typos per episode in the various primetime shows I watch on the CW affiliate in Phoenix (KASW). Affected programs include The 100, The Vampire Diaries, The Originals, and DC's Legends of Tomorrow.
W.F. Hott
Manager, Closed Captioning
Cox Communications, Inc.
6205-B Peachtree Dunwoody Road NE
Atlanta, GA 30328
Be sure to include the channel and program you were watching along with your name, address, and phone number.
Hey Jed975,
We want to help. Have you tried power cycling the Cable box first? Also, is this happening on live TV or recorded programs? Please send an email to Cox.Help@Cox.Com with your full name, address and include the link to this post so we can get this reported.
Yes, this is a problem with the CW in Phoenix, AZ - KASW, not sure if this is the Cox encoding or the Local Affiliate.
It seems to only (or mostly) be the 7pm - 9pm Mon-Fri programming.
7pm - Monday - Crazy Ex-Girlfriend
8pm - Monday - Jane the Virgin
7pm - Tuesday - The Flash
8pm - Tuesday - iZombie
7pm - Wednesday - Arrow
8pm - Wednesday - Supernatural
7pm - Thursday - DC's Legends of Tomorrow
8pm - Thursday - The 100
7pm - Friday - The Vampire Diaries
8pm - Friday - The Originals
There is a definite pattern to the errors, where two characters are either dropped and/or repeated in most every sentence. CCs are stored 2 letters per frame so this would appear to be an encoding issue.
I reached out to the Station Engineer, but he said the Captions were correct Over the Air, via Antenna.
I also posted to a Phoenix Forum and asked any OTA folks to check, no one else claimed to see an issue.
See the Screen Captures I posted.
http://www.avsforum.com/forum/45-local-hdtv-info-reception/451563-phoenix-az-hdtv-384.html#post38868841
Please call the Station Engineer and refer back to my report Last Oct or Nov
KASW Chief Engineer, Larry O'Donnell - (480) 661-6161 ext. 3600
Captions were also messed up on the HD ClearQAM CW channel 61.1 tonight from 7pm to 9pm
However, the captions on the ClearQAM kept dropping an entire sentence or dialogue, there were still the 2 character drops and repeats, along with missing dialogue. The Captions also kept disappearing, and when I went into the TVs CC settings the format was changing from "DTV CC1" to "Service 1"
The Analog version on channel 6 had the exact same 2 character drops and repeats, as the Digital HD and SD versions on 6 and 1006.
