Forum Discussion

WilliamQ's avatar
WilliamQ
New Contributor III
10 years ago
Solved

Contour HD-DVR / Customer Support / Run Receiver Test / 10.1.6.4, Current value: -11.2

2016-01-05
When I run the "Contour HD-DVR / Customer Support / Run Receiver Test" I get "Problems Found" with the connectivity test, and "Pass" with the "On Demand" test.
The "Receiver Test Report" indicates "Connectivity test 1: 10.1.6.4 Possible problem detected. Current value: -11.2."

I tried calling COX technical support three times. First time said the work order was not closed and to try again the next day. Same problem the next day. Second time was disconnected when transferring to a more technical technical support. Third time said there is no "more technical technical support" and to exchange the HD-DVR.

What does "Receiver Test Report indicates: Connectivity test 1: 10.1.6.4 Possible problem detected. Current value: -11.2." mean?

 

  • WilliamQ's avatar
    WilliamQ
    10 years ago

    Problem resolved. I removed the old coax and splitter. Then installed new coax, that was included with the new HD-DVR, from wall to HD-DVR only; no splitter. All steps of the "Run Receiver Test" PASS! 
    Thank you Cox Support Forums Moderators.

  • Tecknowhelp's avatar
    Tecknowhelp
    Valued Contributor II
    10 years ago

    Im just guessing, but sounds like it is reporting low downstream signal. This won't be fixed by swapping the DVR. 

  • StephanieA's avatar
    StephanieA
    Former Moderator
    10 years ago
    What problems are you having? It is a signal test and the signals can't be changed by swapping the box unless the problem is the connector on the receiver. Is the cable straight from the wall to the receiver or is there a splitter?

  • WilliamQ's avatar
    WilliamQ
    New Contributor III
    10 years ago

    Thanks for your reply. The only possible problem I've seen is some, not all, HBO TV Series episodes will not play - "Experiencing technical problems..." No other problems that I know of so far. The cable from the wall is split to the TV and HD-DVR.

  • DustinP's avatar
    DustinP
    Moderator
    10 years ago
    Hi WilliamQ,

    How long have you had this trouble? I'd recommend to bypass the splitter and have the coax run straight from the wall to the receiver only. Reset the Contour box by unplugging the power for 20 seconds. Check again for any errors with On Demand playback and please update us on the status. Thank you!

  • WilliamQ's avatar
    WilliamQ
    New Contributor III
    10 years ago

    Problem resolved. I removed the old coax and splitter. Then installed new coax, that was included with the new HD-DVR, from wall to HD-DVR only; no splitter. All steps of the "Run Receiver Test" PASS! 
    Thank you Cox Support Forums Moderators.

  • StephanieA's avatar
    StephanieA
    Former Moderator
    10 years ago
    I'm glad it worked. Please help others in the community by marking resolved with the answer that fixed it.