Forum Discussion

Bruce's avatar
Bruce
Honored Contributor III
11 years ago

Cox Phone Call History

There is a conflict between the caller ID on my equipment and the caller ID in my Cox Phone Call History.

My caller ID records 844-310-2227...but Cox History records "Unavailable."
My caller ID records 888-445-8787...but Cox History records "Unavailable."

Granted these are spoofed numbers, but there is still a conflict.

  • DerrickW's avatar
    DerrickW
    Valued Contributor
    11 years ago
    Hi Bruce, 

    We can investigate this further for you.  Please send an email message to cox.help@cox.com with the username and the account information, we'll get this figured out.  -Derrick
  • Bruce's avatar
    Bruce
    Honored Contributor III
    11 years ago

    Over the past few months, every field in my call history has been screwed up at one point.  Now, a new screw-up.  Every call is timestamped as 11:00 PM.

    If you can't maintain the call history, get rid of it.

    And stop asking for an email containing my account information.  It's not account specific...it's the program on the server.  Log into it and investigate.

  • ColleenD's avatar
    ColleenD
    Moderator
    11 years ago
    Bruce, 

    We are investigating this and will let you know when we have more information. 


  • Bruce's avatar
    Bruce
    Honored Contributor III
    11 years ago

    It's been 9 days.  Are you stumped or just not there?

  • StephanieA's avatar
    StephanieA
    Former Moderator
    11 years ago
    Hi Bruce,

    I apologize for the delay. Your call history is being reviewed and you will be updated once the ticket is closed.

  • Bruce's avatar
    Bruce
    Honored Contributor III
    11 years ago

    Still the same problem.  Numbers appear on the caller ID of my telephone...but Cox records as "Unavailable."

    Meh...I'll just have to get use to it.

  • StephanieA's avatar
    StephanieA
    Former Moderator
    11 years ago
    Hi Bruce,

    I can put in a new ticket for the call history not showing the number. Please email me at cox.help@cox.com a screen shot of your call history, the account details, and a link to this post in order to review.