If you have Medical Alert Don't get Cox Digital Telephone

It is dependent upon their internet servers, and when they are down for maintenance, the phones are down too, Friday night they took down their servers for "scheduled" maintenance, and I was without phone and internet Until afternoon on Sunday.

When I called them on my limited pre-paid cell phone, to get some kind of update, I was told they are only obligated to tell that to Business customers, not residential ones. Even though I have lifeline service from them, with my medical alert system attached to it; They refused to give me any updates so the I could make any intelligent plans on what to do.

I have been a cox customer for over 25 years, and this experience has been a big slap in the face to me, and others who like me are dependent on a working land line for medical emergencies.

I will be filing a complaint under the American with Disabilities Act. Because if they can warn Business Customers, and update them on planed outages, Then it is a reasonable accommodation, under the ADA to do the same for their Disabled Lifeline customers, who need a working phone, for life alert &/or 911 access for medical emergencies.