acweiss said:
a telephone facility issue
That usually means the phone modem is offline or is some how in a problem state. If you can't get a phone into the room, what I would suggest is just unplug the phone cord from the back of the modem (but keep it someplace handy) and then reset the modem again. Make sure your using the reset button on the back. Unplugging the power does nothing, since it has a battery inside. Then do a test call. If you still get the telephone facility message, you probably need a technician. If you don't, continue.
Then try calling yourself(from a cell phone), and as it rings, plug the phone cord back into the phone modem. If the you hear the line "answered" on the cell phone, that means somewhere in your house, either a phone/device is off the hook, or you have a phone wiring problem. Only way to further isolate is to connect a phone direct into the phone modem. Some common things to hold a line open (also called PLO) are faxes, alarms, medical equipment, answering machines, etc.