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The Voice Tools webpage scroll bar will scroll the entire page, as will clicking on the screen and using the up and down arrow keys. However, the inner scroll bar previously located within the Call History grid is now missing. As a result, only the first nine entries for a sort may be viewed on the webpage.
The Call History grid includes new columns added when the recent update to identify and eliminate or flag SPAM calls was implemented. The grid scroll bar appears to have been erroneously omitted.
Voice Tools Call History may be sorted from oldest to newest to see calls from up to 120 days ago. That amount of Call History can also be downloaded. This confirms Call History data was retained, but the website no longer provides the means to scroll up and down to view all call entries.
It's another confusing design from a "communications" company.
What's the difference between the Disposition and Call Type headings? Call Type lists Incoming, Outgoing and Missed calls while Disposition only lists Incoming. "Disposition" is just fancy word for sort. Isn't sorting by Call Type disposition-ary enough?
Why does Cox insist to flag normal stuff? A legitimate caller gets flagged as "Verified" and now a legitimate caller's Spam Risk gets flagged as "None." Normal calls shouldn't be flagged. Only unverified and risky calls should be flagged. Flag the bad stuff. It's like social, law-abiding citizens having to wear orange jumpsuits.
Why isn't this interface on Contour? Cox Digital Telephone used to have a gateway into Cox cable-TV with Rovi. Let us block spam callers with Contour.
I couldn't even log in through the Cox page because their wheels on the bus kept going 'round and 'round. I had to detour through webmail to see Voice Tools.
Whether you or I or anyone likes what they did, Cox added a "Spam Risk" column and lost the scroll bar. I can't imagine they did the latter on purpose so it would have been done erroneously. While giving us something we didn't ask for, they broke the website.
Can you expand Call History and scroll down through items from top to bottom?
CurtB said:Can you expand Call History and scroll down through items from top to bottom?
Yes. Selected 120 Days, scroll bar'd to bottom and saw a spam call dated 5 Jan tagged as no risk.
Then the update just broke the website for me because I don't see a scroll bar.
I have a scrollbar, BUT, using a browser caller opera on a wide monitor. See if at the bottom of your monitor, you have a slide bare for left to right. it may be the window in window used for the web site is too wide to filly display and you may be able to move it side to side. You can also try to zoom OUT, ctrl and the minus key and see if THAT works.