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Tel2 provides a dial tone but Tel1 does not.

I received an email that states that starting on 12/1/21  phones connected to the Tel2 connector of the modem will not be able to complete calls and that I should check my phone modem and move the phone connection to Te1 if it is currently connected to Tel2.  My phone is connected to Tel2 and when I move it to Tel1 I do not get a dial tone.  Is there a reset procedure that I am supposed to perform after switching the connection?  I have an Arris TM-3402A which is only used for phone (I have another modem that is used for internet).


No Data
  • You can either reboot the 3402A by pulling its power cord for a few seconds, or you could log into your Cox account and reset the 3402A.

    I don't mean a Factory Reset...if this is possible on a telephone pushing its recessed button somewhere on the modem but instead a network reset from your Cox account.

    Try that and if it doesn't work, update us.