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It has an available/free tone, but does not accept any incoming calls. All incoming calls are immediately sent to voice mail and it does NOT ring at home. Why?
You hear a dial tone but no calls ring your phone?
I'd check your Phone settings in your Cox account. You may have a feature enabled.
Yes, there is a dial tone, we can dial out, but people cannot call us as it doesn't ring.
TWO cox tech specialists tried everything they could think of, including rebooting the entire system several times, but nothing changed. We still have a dial tone, but people cannot call us. Any ideas?
Did you add any new phones, call blockers, fax machines, switches, etc in your house? Any new electronic device including sub-woofers or giant speakers?
Did you damage anything electronic in your house?
Did you recently install any coaxial splitters?
Basically, what's new since this first started?
All good questions. Nothing new, nothing changed, nothing was added or subtracted... all the same... Oh man.
Thank you for trying to help us.
You could exchange your Panoramic at the Solution Store. If the Cox tech finds nothing, he/she will just swap the Panoramic and handsomely charge you for replacing their defective equipment.
However, I don't know why it'd suddenly go bad. Maybe...because it's not very reliable.
Do you know if the tech helping you on the phone was Tier-1 or Tier-2 support? If you don't know, call back and specifically request Tier-2.
I'm just trying to get you outta the Service Appointment...which you should cancel.
Ok, well, the guy "tier 2" tech said that a service guy needs to come and replace our modem... I don't understand because we have a dial tone, we can dial out, BUT we cannot receive calls... if we have a dial tone, wouldn't that mean that the modem is ok?
Swapping equipment seems to be the norm nowadays.
Is there a Solution Store near you?
I am not sure... well, we will see tomorrow...I just don't understand how we can have a dial tone (can dial out), but cannot receive calls???? (goes straight to voice or gives a busy tone...) soooo weird.