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Phone goes mute during call - I can hear other person; they can't hear me

I can hear the other person but they can't hear me. This happens intermittently multiple times during a call on both incoming and outgoing calls. Call isn't disconnected and sometimes it will establish audio after 10 to 15 seconds; other times I have to hang up and redial.  Cox has changed out modem; I bought new Panasonic phone but problem still persists. This has been on going since Cox converted to digital service.   Any tips for resolution?