Forum Discussion

Roosevelt's avatar
Roosevelt
New Contributor
5 years ago

Phone goes mute during call - I can hear other person; they can't hear me

I can hear the other person but they can't hear me. This happens intermittently multiple times during a call on both incoming and outgoing calls. Call isn't disconnected and sometimes it will establi...
Roosevelt's avatar
Roosevelt
New Contributor

Since the pedestal servicing the building is accessed by multiple providers and technicians, I would appreciate a Cox tech checking that to make sure that my connection hasn't been compromised in some fashion.   Can you schedule or do I need to contact Phone Support?

Thank you.

MaryF's avatar
MaryF
Former Moderator
5 years ago
Hi Roosevelt,

We can set up an appointment for you. Please send us an email to cox.help@cox.com and include your full name, account holder's name, street address and details of your issue or a link to your forum thread. Also, please include your preferred day and time for the tech visit in the email.

Mary
Cox Support Forums Moderator
  • Roosevelt's avatar
    Roosevelt
    New Contributor
    5 years ago

    Will do, thanks!