Read the forum guidelines
I've been told I have until 23 October to update my phone. Am I able to pick up the digital phone upgrade equipment from the Cox store and install it myself?
I received the same letter and yep, it says Oct. 23rd. From what I've read on other posts, you have to schedule a time for a Cox technician to come out and install it. I guess it needs to be professionally installed.
maybe, but the niu needs to disconnected also which a cox tech has to do