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I cannot get Nomorobo to install on my account. Cannot figure out where the problem is.
I can't get it to verify either. We received a letter from Cox saying our line was ready to set up Nomorobo. I followed the steps exactly, enabled Simultaneous Ring and entered the Nomorobo phone number in Phonetools as indicated. But when I get to the Verify Protection screen on the Nomorobo site, I get a call but the recording says it's either not set up correctly or unable to verify. One instruction says to pick after the third ring, another says to wait until the color bar changes color. Tried both and the same issue. I checked everything with Cox support and they have no idea why either. Nomorobo is no help, I sent an email but who knows when they will answer as the response is that it can take some time.
While you're on the phone during your test, not only is Nomo calling you but waiting for a SimRing call from Cox. It's kinda funny because Nomo is calling you and themselves at the same time.
Anyway, either Cox is not sending (returning) the SimRing to Nomo or you've incorrectly entered the Nomo number in your Cox account. You wrote to have checked everything and I believe you.
If you have another telephone number (mobile), also enter it into your SimRing list in your Cox account. This way, you can at least check if SimRing works.
@Greg...double check your entries as Horse.
I have the same exact problem. COX has no idea how to fix and NOBOROBO helpdesk does not reply to my emails. COX should not add a feature it cannot support.