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I cannot get Nomorobo to install on my account. Cannot figure out where the problem is.
I can't get it to verify either. We received a letter from Cox saying our line was ready to set up Nomorobo. I followed the steps exactly, enabled Simultaneous Ring and entered the Nomorobo phone number in Phonetools as indicated. But when I get to the Verify Protection screen on the Nomorobo site, I get a call but the recording says it's either not set up correctly or unable to verify. One instruction says to pick after the third ring, another says to wait until the color bar changes color. Tried both and the same issue. I checked everything with Cox support and they have no idea why either. Nomorobo is no help, I sent an email but who knows when they will answer as the response is that it can take some time.
While you're on the phone during your test, not only is Nomo calling you but waiting for a SimRing call from Cox. It's kinda funny because Nomo is calling you and themselves at the same time.
Anyway, either Cox is not sending (returning) the SimRing to Nomo or you've incorrectly entered the Nomo number in your Cox account. You wrote to have checked everything and I believe you.
If you have another telephone number (mobile), also enter it into your SimRing list in your Cox account. This way, you can at least check if SimRing works.
@Greg...double check your entries as Horse.
Hello Gregj83, darkhorse and others, it has been over two months and my nomo robo for my land line, still does not work. I have followed all suggested URL, in messages replied too. Nomorobo help desk, cox customer service tech, they were suppose to have submitted a trouble ticket no replies since, I have had the same problems and results as darkhorse and others. You are wasting your time and resources, all you are going to get is the runaround, very frustrating. Caller ID does not work, Time stamp and date is not correct, you can set and next call it is wrong again, My wife thinks she needs a land line, If I can convince her we do not need a land line anymore, I am going to cancel my phone service period. If the service had any intentions of solving the problem, looks like they would solve it or just tell me they cannot make it work, Sorry for the rant, But enough is enough.