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TV Caller ID not working. . .again

My TV Caller ID has not working since 1/29/19. I've rebooted the STB and confirmed that the feature is enabled with the remote. This happened earlier this month (1/9/19) and was told by Cox Support that the issue is due to the deactivation of the TV caller ID in the Cleveland market due to inbound/outbound call issues. Is Cox having this issue again?

  • Hi Mamaluk,

    That issue does currently affect Cox Digital Telephone customers. I apologize for the inconvenience this means for you. We appreciate your patience while we work toward repairing the issue. A fix will be implemented as soon as possible.

    Cox Support Forums Moderator
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