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Outgoing calls in voicetools

Is anybody else having problems with outgoing calls being logged in the Voicetools?  This has been on-going for over a month.

There have been several tickets open, which have always been "escalated," but that doesn't seem to fix anything.  I have talked

to probably about a dozen phone CSR's, but nobody seems to be able to give me a definitive answer as to what the problem is.  I

gave them permission to set up a temporary password so they can look at my call history.  I have started my own phone log because

they ask me what numbers I called and when.  Still no resolution.  I talked to someone last night and he told me it's because I dial

*82 before the number.  That seemed odd to me.  First time I heard that and why should it matter that I dial *82?  One girl I spoke with,

who seemed quite knowledgeable, pinpointed the problem started in October when I was switched over to the new "platform" as she

called it.  What does that even mean?  I am trying to be patient, but this is getting ridiculous.