Hi Rosebud84, I forgot that you mentioned not having a smart phone. I learned today that for an outgoing call to be listed in Call History, the call must be answered or go to voicemail. Calls that are unanswered will not be displayed in Call History. For troubleshooting continuity, please access Phone Tools only from your MacBook rather than your iPad. So that we can continue investigating this on your behalf, please provide the date and time of outgoing calls that are not displayed in Call History, along with the phone number dialed and if you used the *82 code. Feel free to email these details to Cox.help@cox.com. Be sure to also include your full name, address, and a link to this page. -Becky, Cox Support Forums Moderator