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DPQ3212 DIGITAL PHONE SERVICE AND PANASONIC TA624

THIS POST WOULD PROBABLY APPLY TO ANYONE HAVING A PHONE SYSTEM IN THEIR HOME. MINE IS A PANASONIC KX TA624 WHICH HAS WORKED FINE FOR 10 YEAR. COX GIVES ME THREE INCOMING PHONE NUMBERS (TRUNK LINES) AND THE PHONE SYSTEM (SWITCH) SERVES IT OUT TO 16 PHONE STATIONS IN DIFFERENT ROOMS AND LOCATIONS. EACH PHONE SHOWS ALL THREE LINES SO YOU CAN PICKUP IN ANY ROOM, AND THE PHONES HAVE CONFERENCE CALLING, INTERCOM INCLUDING FRONT AND REAR DOOR, AND MANY OTHER FEATURES.

NOW I'VE BEEN TOLD THAT I MUST INSTALL THE DPQ3212 FOR MY PHONE SERVICE - I WILL NEED TWO UNITS BECAUSE THEY ONLY HANDLE 2 LINES PER MODEM - AND I MAY GET CUTOFF ANY DAY NOW BASED ON MY LOCATION.

NOBODY AT COX CAN TELL ME (SO FAR) IF THE OUTPUTS LINES OF THE DPQ3212 ARE COMPATIBLE WITH MY PANASONIC INPUTS SO THAT WE CAN JUST PLUG THEM IN OR WHETHER MY WHOLE SYSTEM GOES DOWN WITH NO SOLUTION IN SIGHT. THE TECHNICIAN WHO CAME OUT THE FIRST TIME TO INSTALL THE MODEM STOPPED THE INSTALL AND SAID IT WOULDN'T WORK WITH MY PANASONIC.

I TALKED TO RESIDENTIAL SUPPORT SEVERAL TIMES AND WAS LEFT WITH THE IMPRESSION THAT THEIR SOLUTION WAS TOSS MY PANASONIC AND CONNECT UP A COUPLE OF PHONES IN A ROOM OF MY CHOICE - ONE PHONE FOR EACH OF THREE INCOMING LINES AND BE SURE TO REMAIN IN THE ROOM THAT I WANT TO USE TO ANSWER THE PHONE.

JUNK MY PANASONIC AND 16 STATIONS I'M CURRENTLY USING AND GIVE UP ALL OF THE FEATURES WE USE.

I SPOKE TO COX BUSINESS AND THEY SAID THEY DO NOT HAVE A SOLUTION FOR ME TO GET THE SAME FEATURES USING THE RESIDENTIAL NETWORK. THEY HAVE OTHER NETWORKS AVAILABLE ON BUSINESS LOCATIONS THAT THEY DON'T HAVE ON RESIDENTIAL.

1. CAN ANYONE TELL ME WHETHER IT'S TRUE THAT THE DPQ3212 AND THE PANASONIC WILL NOT PLAY NICE TOGETHER?

2. CAN ANYONE CONFIRM HOW MUCH TIME I HAVE LEFT BEFORE MY WHOLE SERVICE SHUTS DOWN?

3. CAN ANYONE SUGGEST WHAT TO DO IF #1 ABOVE DOESN'T WORK?

Parents Reply
  • Talked to Cox Business. They rely on a different network according to them and would not have any solutions different from this on the residential network.

    Yea, that's BS. Who did you talk to over there? I have seen phone modems with as many as 16 lines in CB. I think your showed them your PBX and they got scared. Or maybe they thought you were asking for POTS instead of Packet Switch, which both services use. However CB uses it in a much more robust way. 

    I don't see what the problem is on the Resi side though. Should be as easy as having t phone modems. How the phone connects to the PBX might need to be changed, but it may work plug and play.

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