Having issues with this install. I am getting a window with 2 radio buttons (not functional) that say label. The download site already says that the product has been installed, which it has not. My free subscription pre-installed on the new computer has expired, and I need to install the Cox version.
First step to installing any antivirus is first uninstalling the old one. Have you tried that?
That is not working. I select the program from the list through control panel..... but once the program is selected, you cannot choose to uninstall. The remove button is grayed out.
I got the old one uninstalled, had to use several re\boots. But the same window with label still shows when trying the new install.
If you had a simular problem uninstall the old Mcafee as you did installing the new Mcafee, then I think the two issues are related. Try running the Mcafee removal tool.
::Edit:: DId some digging and found some people having a simular problem with Mcafee, and not even the Cox version. According to this Mcafee support article, the installer depends on Internet Explorer for the windows/prompts so problems with the browser can cause what you experienced to happen.
Thanks, I'll try this.
No luck. Still get the same label / label
Sorry to hear that. Maybe someone else here will have another idea. Everything I am finding points to a PC issue.
I did the removal thing again, and same issue with IE. Pretty soon I'll be out of subscriptions to download.
Thanks for the help though.
Kind of off point, but would you consider a different free Anti-virus? Avast and AVG are two popular ones, and both have free versions. It would have the added benefit of not being dependant on the ISP for protection. Otherwise you have to worry about changing Anti-virus if you change ISP or sometimes even packages. Just thought I would throw the idea out there.
