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annette381's avatar
annette381
New Contributor
11 years ago

McAfee

McAfee scan locks up @ 99% on Rootkit.Left it on all day.Had to use task manager to stop.How do you fix??

  • MichaelJ's avatar
    MichaelJ
    Moderator
    11 years ago
    Hi annette381, technical support is available 24/7 from the Cox-branded McAfee support site. To access the site click the Help link in the upper right corner on the McAfee Security Center, or visit service.mcafee.com or  cox.mcafee.com.

    The Cox Security Suite Plus powered by McAfee support site offers three levels of technical support:
    1) McAfee Virtual Technician - is a download that scans your computer for any errors or issues preventing optimal performance from McAfee.
    2) McAfee Knowledge Center with FAQs and search - allows you to review the most frequently asked questions and search for answers to common questions.
    3) McAfee Chat and Email - allows you to chat online with a technical support agent who will work with you to diagnose and resolve your issue, or you can send an email to a technical support agent who will work with you to diagnose and resolve your issue.
    See also: McAfee Community - Get answers from other McAfee users and McAfee moderators: https://community.mcafee.com/welcome

    If after accessing these tools, if your issue is still not resolved, call 1-888-556-0959 for additional technical assistance. Please be aware that McAfee may charge for additional services as needed, so please inquire with the McAfee representative, if necessary. I hope this information helps!