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I had a very old DOCSIS 2 modem until recently when I received my new DOCSIS 3.0 Motorola SB6183 in the mail.
I was on Preferred Internet and would get 20-25 Mbps reliably and actually got 33 Mbps this am before changing out the modem.
I swapped the modems and called support to activate new modem - I had the rep upgrade me to Premier at that time.
I am still capping at 33 Mbps downloads and about 7 Mbps uploads despite the upgrade.
Could someone check to see if anything can be done on the COX end of things to speed up the connection?
Thanks!
now is a good time to reset the modem.