Forum Discussion

CiscoKid's avatar
CiscoKid
New Contributor
11 years ago

Cox Technical Support

I've worked in IT now going on 5+ years and tell me how I know more about IT and network connections than the kid on the phone I was just talking to... The kid sounded unsure of himself the entire time I was on the phone with him. I basically had to walk him through troubleshooting my slow internet connection and told him he should try and send a ping to me. He eventually said "I'm going to re-initialize your router". I saw the router basically power cycle itself and I told the kid, so basically re-initialize is a fancy word for restart. Anyways long story short, if Cox is going to have technical support available please try and hire knowledgeable people who feel confident in the work they are doing.

  • Health_Edge's avatar
    Health_Edge
    Valued Contributor III
    11 years ago

    When you say you saw the router reset, do you mean modem or gateway? What model do you have? I only ask because I didn't know Cox had that ability. And if resetting the router fixes the problem then there is a strong chance the router is the problem.

  • smtips's avatar
    smtips
    New Contributor II
    11 years ago

    I agree 150%, I won't even start on some of the support I've had...suffice to say I've hung up on them a few times because the experience with the so-called tech became completely laughable.

  • smintz's avatar
    smintz
    New Contributor
    11 years ago

    Cox support is useless. My mail from the cox server auto-deletes and all the 'kids' can do is blame Microsoft

    Maybe if Cox paid for quality or trained, they would iomprove

  • Health_Edge's avatar
    Health_Edge
    Valued Contributor III
    11 years ago

    DVR Warranty said:
    cox server auto-deletes

    That just sounds like your using POP for incoming and don't have Outlook set to leave a copy on the server. Easy fix express or if your using Outlook, then see here. Should be a similar setting in what ever  client your using, or just switch to IMAP.

  • smtips's avatar
    smtips
    New Contributor II
    11 years ago

    Well if your mail is auto deleting from the server then you have a setting wrong in your mail client and have your email set up as pop.