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Dear Cox,
Please roll out two factor authentication options for those users who care to enable it. I would like very much to turn that on for my email, online backup, and even for my account access. It would also be quite helpful for you to implement functionality to allow the end user to see where their account was last accessed from. The fact that these tools aren't already available at the prices we're all paying is almost inexcusable.
Thank you for your time,
A Security Conscious Customer