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password stopped working

bandsstewart
1 month ago

How would my password suddenly not work anymore? I had to change password to get in my account.

  • 0 1 month ago
    Hello Bensstewart,

    I am sorry to hear that the password stopped working. That certainly should not happen. Does someone have access to your account? If so, have you checked with them to see if they made any changes? If there was any compromise, it is good that you changed your password. I would even suggest setting up 2-factor verification to ensure that your account stays protected and no changes happen without your knowledge. You can find out how to set this up at www.cox.com/.../enrolling-in-two-step-verification-online.html.

    Tiffany R.
    Cox Support Forum Moderator