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Multiple times a week your Internet service goes out? When your service goes out, do the lights on your modem look different?
What does it mean when all the lights on the modem and router are normal, but the internet is not there?
Probably an issue with the device trying to connect to the Internet. I understand you've been troubleshooting a lot of lately but you've only been using 1 router, right? If you changed a router setting, you'll either need to undo the change or update your devices to match the change.
If I changed the router setting, it was by accident, since I wouldn't know how to do so. I think I reset the router once, though. As I said in another thread, however, since posting my first issue here, there has been no more Cox outages of any type.
You Factory Reset the router? If so, you reset all your customized settings to include your network name (SSID) and password (encryption key).
If you Factory Reset, log into the router via the credentials on the sticker on the bottom of the Nighthawk.
There are some other things in the router to change...if you did reset it...but we can address this later.
By reset, I mean I used a pencil to push in the reset button in the back. It didn't change anything, but the internet came back on. It didn't do anything to the Wi-fi extender, either.
Oh, password . . . have you ever tried to change or find your password with Netgear? You can't do anything without knowing your password, and I have never been able to figure out all they say to find it or change it.
Spoke too early, too . . . internet and phone went out yesterday around noon, but came back on after I unplugged everything. Didn't have to push any reset buttons. T-Mobile internet is sounding more interesting by the day . . . but it's not in my area yet . . . and I find it hard to believe it would be as consistent as a wired network like Cox.
The button you pushed with a pencil is recessed for a reason. It's to reset the router to its original Factory settings, thus deleting all your customized settings.
If you don't know the username and password of your router, the only thing you can do is Factory Reset to its original credentials. As of now, it should be admin and password.
I document my passwords and store on the page of my birthday in a book. Although I document, it's kinda cryptic to figure. I'm sure a burglar will eventually solve it but I'm not making it easy.