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Why do I have two accounts ? One from Rhode Island when I lived there ( haven't lived there since 2016 ) one for when I had cable & internet cannot get to the one I need ( it is only for internet ) when I log in I get the other two accounts that I do not the need because they are old
I would call/email Cox and ask their billing team.
Did you transfer your account from RI...or did you cancel your RI subscription?