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I wonder who at Cox thinks that Gigablast speeds are 140Mbps/35Mbps? Because that's been the experience I've had over the past several months. If I wanted the level of service I'm getting, I would have signed up for Verizon...Oops, I can't since Cox has agreements with the city preventing any competition. I've talked with support on the phone and via web chat. The only thing they want to do is a reboot of the modem, and then claim that they don't see any issue. Only when pressed on, do they mention having a technician come out to look at the issue, at $75 for them to come out.
I thought it would be the panoramic gateway, but since I have voice service, I can't replace the gateway with my own equipment, not like Cox would allow that either. I have a brand new CM1200-100NAS that Cox has stated is supported, but every time I have attempted to activate the modem, I'm told that it's been registered to another account. They can't explain how it's been registered as I purchased it at Best Buy, and have had to exchange it 3 different times because of the same "it's been registered to another account" issue.
Thevolget said: I can't replace the gateway with my own equipment
Who says? You can either provision telephone separate from data, or get a free lease on a phone modem (eMTA) which is the Arris TM3402. Depends if you want to replace your modem and router or just your router.
Thevolget said: I have a brand new CM1200-100NAS
I would say go with that and email Cox at firstname.lastname@example.org to get the equipment registry issue worked out. If they can't go with the eMTA above. It may be a return and the original owner never removed it from their account.
WiderMouthOpen said:If they can't go with the eMTA above
If Cox doesn't have an eMTA available...for whatever reason...OP could use the phone-portion of the Pano without the rental fee. I guess they'd just provision it as voice-only. I don't know.