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No services and no way to report it

I thought we were spared from the last interruption of service hitting Baton Rouge and other areas, but internet went down about 30 min ago, and with it cable services (we get them through fiber).

I was curious about the outage, so I logged in into my account and I was surprised to see that there were no notices. As far as Cox is concerned, I have services. 

I started a chat, and "Oliver" (no comment on the bot name....) Cannot see a problem with my services either.

Is it normal that there is no way to tell Cox "hey, we got no service"?