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I've been getting outages due to the upstream dropping out on my internet connection for more than 6 months now.
Downloads, watching streams, podcasts, hearing and seeing people on voice/video calls and are fine if they've already started.
Uploads drop, voice/video calls break up for listeners, website requests take forever, games get disconnected.
Modem upstream during packet loss:
Bottom row with red question marks is packet loss. Other rows are just hops which sometimes don't respond (`mtr one.one.one.one`):
It doesn't seem like this issue will every be fixed. I've burned a lot of my time (days and days), burned money upgrading hardware that was fine, talking with customer support, and waiting for techs.
I've been having to use my phone as a mobile hot-spot to ensure a consistent connection for voice and video calls. If this keeps up I think I'm just going to stop wasting money on useless internet and dump Cox and switch to a mobile hot-spot, since I end doing that anyway.
I have issues with speed and connection dropping and they always say its our hardware,devices etc.. as it stands now I get half the speed they claim and they really don't care. What ** is this is the only internet service choice pretty much and they are better than any other choice so you can't really complain I guess cause you won't find anything better lol *In junction city*
I did reach out to the email you provided and was basically given the same generic response, which is still saying its our equipment and I highly doubt my 500+ dollars I spent on devices just to use gigablast are the issue :( so ya this is how we get support is there someone that actually knows the answers as to why we would have these problems? I mean for my job I have to code software and normally I can provide you an answer to why something would not work, what is crazy is I even had one of your techs that came out say to me that the gigablast service is not ready not sure what he meant but he said if I say anything he would deny it. Really if it is our equipment or lines ill be happy to buy what is needed to make this work. I have tried with the modem you provide as well as 3 other modems on your list of compatible modems still we are not even close to what is advertised as gigabit. I had timewarner before I moved to Kansas (This was in california and they def had gigabit service that was always up and exceeded the speed that I was promised with out limitations on how much data you can use) Which I even pay for unlimited!
Thank you for choosing Cox Communications as your provider. I regret to hear you have been having difficulties with your internet. I would like to see if I can help you get this issue resolved. Can you please make sure that your connections are secured, your cables are undamaged and are in good health, and bypass any splitters by making a connection directly from the wall to the modem. This will help ensure that your modem is receiving the best signal from us. Then, please reboot the modem (and router) by unplugging the power to the modem (and router) for 30 seconds and then reconnect it. This will refresh the connection and can help resolve several errors and ensure your equipment is communicating with each other. You can also view our article on Fixing Internet Connection Problems at https://www.cox.com/residential/support/fixing-internet-connection-problems.html. Please let me know if you have any additional questions?
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