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can anyone get the id me to work for the ebb program

the id me cox wants you to go threw to prove you were appoved for ebb program does not work trying for almost 2 weeks says cant verify me

  • Hi darla a gonzales,

    For questions regarding your status or the process of ID.me, you can contact ID.me from the link provided below.

    https://help.id.me/hc/en-us

    Refer to the Assistance Guide on the ID.me website or submit an ID.me support request.

    Maria
    Cox Support Forum Moderator
  • It won't work for me either, customer service at Cox usually pretends not to know what I'm talking about, customer service at id.me is non-existent. I reported them to the FCC. You can contact the FCC about the EBB at broadbandbenefit@fcc.gov and EBBHelp@usac.org

  • The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.

    Tiffany R. 

    Cox Support Forum Moderator