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Please take a moment to look over my report here on DSLREPORTS:
I would like to know if Cox are doing anything about this. It's never ending, year after year in this location, modem after modem, tech after tech...
It's frustrating that you can't request a line tech to look at this without having to waste the time of a regular technician first.
Looking forward to your response.
If you have had multiple technicians, I would go with the informal FCC complaint.
Looking at the forum, it seems like it's a common problem unfortunately.
I have the gigablast level of service, but I'd sacrifice speed for reliability any day. Upstream packet loss is making things just impossibly frustrating.
AT&T have 25 Megs available in our area, and even that is sounding tempting after years of dealing with this nonsense.