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I've Premier 200 account. Modem Arris SB6141, DOCSIS 3.0, 16x4 or 16x8 channels, 4 years old approximately. Router Orbi RBR20, new in May. 2 level house. I get 200 mbps, sometimes lower. Lately really slow. WFH through VPN, I get dropped periodically 2x/day. Before using RBR20, I was on Netgear Nighthawk router and got dropped 10-12x/day. So, big improvement. Do I need a new modem? If so, do I need DOCSIS 3.1 or stay with DOCSIS 3.0? Thinking Arris or Motorola modem, if need to buy one.
Also, what's Premier 200? It doesn't fit the current Internet plans (Preferred 150, Ultimate... etc).
there was premier plan it's grandfathered plan
I checked my account and have Internet Premier 200 as my current plan.
When I originally subscribed, I signed up for Perferred-100.
A couple years ago, Cox replaced Perferred-100 with Perferred-150.
Recently...and unbeknownst...Cox replaced Perferred-150 with Internet Premier 200.
If Cox were to grandfather anything, I'd still have 100 Mbps.
Same here ,100 -> 150 -> 200.
@Bruce Wh can check your account and verify what plan you have. Simply send an email with your full name and address to firstname.lastname@example.org. Also, include a link to this thread. Jonathan J Cox Moderator
Thanks for posting my full name.
I already verified my data plan after logging into my account.
Why would you offer to verify my plan? Is there not supposed to be an Internet Premiere-200 plan? Does Perferred-150 still exist?