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I keep getting this on my brand new (2 weeks old) sb8200 modem:
Dynamic Range Window violation
RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW
I have had 6 technicians out here. I have replaced my modem, my router, all my wiring (coax from dmark to modem and Ethernet with new cat6), cox put in a new drop from street to my house, have had all sorts of different attenuators for diff power levels.
I saw several people post the same problem as me but there was never a solution. Can someone please help.
Dynamic Range Window violations won't directly cause uncorrectable errors on your channels, but an overall problem might cause both DRW violations and uncorrectable errors. Uncorrectable errors are a downstream data transmission issue.
A dynamic range window violation is an upstream problem that happens when your modem sends a ranging request and then gets back a power level request for a channel is more than 12 dBmV above the lowest power level in the upstream channel set.
Basically, at least 2 times per minute, your modem asks the Cox system "how loudly should I transmit on each channel?" If Cox comes back with numbers like 45, 44, 43, 41 then that's all good. But if it comes back and asks for numbers like 38, 36, 52, 39 that would be a dynamic range window violation because the highest value (52) is more than 12 above the lowest value (36).
I've tried to get someone to give me more information but so far I've had to learn all of this on my own while trying to troubleshoot my own problems. I don't know how bad a DRW violation is overall but it does seem like upstream data like video calls will glitch momentarily when a DRW violation happens. I think the DRW violation itself is probably caused by a momentary spike of noise on one of the upstream channels. Like I said I don't know this for sure but this makes sense based on what I've been learning.
When my connection was working well I would get two or three DRW violations per week at most. Then when my connection started to go bad, I was getting up to 40 DRW violations per hour. Now I'm getting T3 timeouts which is a more serious type of upstream issue that causes a complete interruption of data for a short time.
No one has been able to provide any real information about how serious DRW violations are, but I think of them as an early warning of problems that are going to get worse later.
I'll also say that two of your channels are at the highest recommended power level for 4 bonded channels (51 dBmv). Even though that's technically within spec, it leaves no room for error. Any little thing is going to send the power level above the recommended range. It's hard to get techs to understand that because they only look at the raw number, but that high of an upstream power seems like a developing problem. Some techs will also quote the highest power for a single channel which is 61 dBmV but if you're only using one channel you aren't getting your full upload speed so for the real modern world 51 dBmV is the maximum.
Thank you for the reply and info. The upstream channel power levels were 38 before, I called Arris and they recommended 47-51 so the tech added attenuators to reach. It didn't matter, I got the DRW still.
I just assumed that the drw was causing the uncorrectables because everytime I checked my modem (hourly), I would see a new DRW error and more uncorrectables stacked up also.
A new issue has developed now. My modem login (192.168.100.1) keeps locking me out, site says location can't be reached. It happens daily. The only way I know how to bring it back is to power cycle my modem BUT this clears my logs and I can't see if I am getting DRW errors now. What the hell????
Hey Allan, yes, I am. See the post above under dave9
Peterockinit said:My modem login (192.168.100.1) keeps locking me out
What model modem do you have now? SB8200? Also, do you know the firmware? Should be available at 192.168.100.1 > Product Information > Software version.