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For the past couple weeks now, I've been experiencing the infamous & intermittent email send/receive failures, like many other customers in these forums have been reporting.
My system specs:Windows 10 Pro x64, version 1809, all updates installedMS Windows Defender active, no other security packagesMS Office Outlook 2007Cox Internet Preferred package
My issues: For the past couple weeks, my various Cox email accounts have intermittent problems sending or receiving emails through Outlook 2007. When receiving emails, I'll get the Outlook pop-up error window stating the infamous 'Enter Network Password'.
This issue happens consistently, all day long with all my Cox email accounts...then emails will suddenly work again temporarily...then the issue reappears, rinse & repeat...it's an ongoing cycle of working/not working throughout the day for the past couple weeks now.
I don't bother calling Support about this because they usually blame Outlook and do nothing about it. It's not an Outlook problem...or a Windows Defender problem, or a security setting problem. Everything works great, when it works...then this sudden issue pops once or twice a year, as so many other customers have been reporting. And as mentioned by other customers, Cox somewhat acknowledges that they know about this problem with email and it's been kicked upstairs for a harder look.
In the past, I've reset my Outlook settings for the Cox emails, tried different settings and ports according to the Cox email support docs, and even deleted my Cox email account profiles within Outlook and recreated them (in case they were corrupted). Nothing has worked.
This happens regularly, so please Cox...don't ask the usual questions about using Webmail, trying another computer, etc. We know, and you know, this has been a persistent, recurring issue with Cox email accounts for many years and these suggestions don't work or fix anything. Usually, Cox Support hems & haws and says they're working on it...or they wrongly blame Outlook...and nothing gets resolved.
Eventually, somewhere in the deep basement of Cox, some tech support genius who lives down there, does something that magically fixes the issue.
I pay a lot of money every month and expect working email. Please fix this email issues ASAP.
Same issue here in Omaha. So, like Cox recommended, I am not using Outlook but am going directly to the Cox webmail site. I get a message saying the "server might be down." Yes, indeed it might. Like 15 times a day.I have, at Cox's behest, bought new phones, laptop, modem, router, had the house rewired inside and out - and what a LOVELY job they did...NOT. You would think that they could string a contrasting black cable around light siding in a straight line but it looks like a drunk spider had an outing on the house. Of course, my phones haven't consistently worked, either, for almost a year so I now have the extra expense of a Tracfone to call Cox and for emergencies.