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Wifi hotspot available - no internet

There is a wifi hotspot near my work that I've been using. Lately, it's been showing available but upon connection with my phone, the internet is not available. "No internet connection". I work in a metal building with zero cellular signal and the hotspot has been my only source of connectivity for at least a year. If it helps, the hotspot is near 1218 E. Highline Ln. in Mustang, OK. It shows available on the cox website and again, the hotspot shows available with adequate signal strength but no internet connectivity.

  • Hello Tbird9768,

    I am sorry to hear that you are having trouble connecting to the Wifi Hotspot. Please follow the steps below and let us know the results.

    1. Release / Renew IP address (or Forget / Connect network) and then reconnect.
    2. Attempt to reset the Cox User ID Password.
    3. Try moving closer to the Hotspot.
    4. Try connecting from a different device.

    Please let us know the results.

    Tiffany R.
    Cox Support Forum Moderator
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