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Internet keep dropping connection

Drakka
over 9 years ago

For the pass few days my internet keep dropping connection. My modem reset, stuck blinking on Send, then reset and back to blinking on Send.

I'm not sure if the power cycle is what eventually got my connection up or the waiting but here is my modem information. Thanks

Model Name: SB5120

Modem Name: Motorola

Serial Number: 122103433415614800000000

Software Version: SB5120-2.19.0.16-SCM00-NOSH
Hardware Version: 1
MIB Version: II
GUI Version: 1.0
VxWorks Version: 5.4

Configuration

Frequency Plan:

North American Standard/HRC/IRC

Upstream Channel ID:

2

Favorite Frequency (Hz):

855000000

Downstream

Value

Frequency

855000000 Hz 

Signal to Noise Ratio

38 dB 

QAM

QAM256

Network Access Control Object

OFF

Power Level

1 dBmV  

The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

Upstream

Value

Channel ID

3

Frequency

32000000 Hz

Ranging Service ID

2683

Symbol Rate

5.120 Msym/s

Power Level

54 dBmV

Time

Priority

Code

Message

1970-01-01 00:01:30

3-Critical

R02.0

No Ranging Response received - T3 time-out

1970-01-01 00:01:19

5-Warning

SYNC: US Gain in cache is invalid: 0.00

1970-01-01 00:01:17

7-Information

Starting Ranging On Channel 1

1970-01-01 00:01:09

3-Critical

R02.0

No Ranging Response received - T3 time-out

1970-01-01 00:01:01

5-Warning

SYNC: US Gain in cache is invalid: 54.10

1970-01-01 00:01:00

7-Information

Starting Ranging On Channel 4

1970-01-01 00:00:41

3-Critical

R02.0

No Ranging Response received - T3 time-out

1970-01-01 00:00:37

5-Warning

SYNC: US Gain in cache is invalid: 54.30

1970-01-01 00:00:36

7-Information

Starting Ranging On Channel 2

1970-01-01 00:00:32

7-Information

Downstream Locked - Collecting Upstream Information

1970-01-01 00:00:29

7-Information

Scanning frequency 855000000Hz

1970-01-01 00:00:01

7-Information

Trying to synchronize ...

1970-01-01 00:00:01

7-Information

Vendor Cold Start

2013-07-24 18:37:04

7-Information

Scanning frequency 829791000Hz

2013-07-24 18:36:22

3-Critical

T01.0

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing

2013-07-24 18:36:22

7-Information

Scanning frequency 855000000Hz

2013-07-24 18:36:22

3-Critical

T04.0

SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period

2013-07-24 18:36:22

4-Error

SYNC: Hardware didn't detect SYNC msg for 600ms during Initial Ranging

2013-07-24 18:36:13

3-Critical

R02.0

No Ranging Response received - T3 time-out

2013-07-24 18:36:05

5-Warning

SYNC: US Gain in cache is invalid: 0.00

Event Log has reached maximum size. Older log entries are lost.

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  • 0 over 9 years ago

    Based on what we see from here, the return signal level is hitting its max and the modem is resetting, so it appears to be a return path problem of some kind. It can really be anywhere from the modem itself all the way back to the tap. If there are no splitters or amplifiers that you know of or can access, the next step is to place a service call.

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