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For the pass few days my internet keep dropping connection. My modem reset, stuck blinking on Send, then reset and back to blinking on Send.
I'm not sure if the power cycle is what eventually got my connection up or the waiting but here is my modem information. Thanks
Model Name: SB5120
Modem Name: Motorola
Serial Number: 122103433415614800000000
Software Version: SB5120-2.19.0.16-SCM00-NOSHHardware Version: 1MIB Version: IIGUI Version: 1.0VxWorks Version: 5.4
Configuration
Frequency Plan:
North American Standard/HRC/IRC
Upstream Channel ID:
2
Favorite Frequency (Hz):
855000000
Downstream
Value
Frequency
855000000 Hz
Signal to Noise Ratio
38 dB
QAM
QAM256
Network Access Control Object
OFF
Power Level
1 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream
Channel ID
3
32000000 Hz
Ranging Service ID
2683
Symbol Rate
5.120 Msym/s
54 dBmV
Time
Priority
Code
Message
1970-01-01 00:01:30
3-Critical
R02.0
No Ranging Response received - T3 time-out
1970-01-01 00:01:19
5-Warning
SYNC: US Gain in cache is invalid: 0.00
1970-01-01 00:01:17
7-Information
Starting Ranging On Channel 1
1970-01-01 00:01:09
1970-01-01 00:01:01
SYNC: US Gain in cache is invalid: 54.10
1970-01-01 00:01:00
Starting Ranging On Channel 4
1970-01-01 00:00:41
1970-01-01 00:00:37
SYNC: US Gain in cache is invalid: 54.30
1970-01-01 00:00:36
Starting Ranging On Channel 2
1970-01-01 00:00:32
Downstream Locked - Collecting Upstream Information
1970-01-01 00:00:29
Scanning frequency 855000000Hz
1970-01-01 00:00:01
Trying to synchronize ...
Vendor Cold Start
2013-07-24 18:37:04
Scanning frequency 829791000Hz
2013-07-24 18:36:22
T01.0
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
T04.0
SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
4-Error
SYNC: Hardware didn't detect SYNC msg for 600ms during Initial Ranging
2013-07-24 18:36:13
2013-07-24 18:36:05
Event Log has reached maximum size. Older log entries are lost.
I didn't think I would have to come back to post again. I thought that was the last of it and I would sit back and enjoy my internet but alas I am here.
Below is the internet disconnect log for today. I attempt to capture the sequence that led to the disconnect back to recovery then back to the disconnect and etc in hopes that the information will led to finding the root cause.
Internet Drop
849000000 Hz
37 dB
4
25400000 Hz
2013-07-30 18:44:25
2013-07-30 18:44:22
2013-07-30 18:44:20
2013-07-30 18:44:16
2013-07-30 18:44:13
Scanning frequency 837000000Hz
2013-07-30 18:43:44
Scanning frequency 133756000Hz
Scanning frequency 145757000Hz
U02.0
UCD invalid or channel unusable
2013-07-30 18:43:24
2013-07-30 18:43:11
2013-07-30 18:43:04
2013-07-30 18:43:03
2013-07-30 18:42:53
2013-07-30 18:42:36
2013-07-30 18:42:35
Starting Ranging On Channel 3
2013-07-30 18:42:10
2013-07-30 18:42:06
Internet Came Back
837000000 Hz
ON
0 dBmV
53 dBmV
2013-07-30 18:44:53
DS multicast is not mapped to SAID
B605.10
Map Reject - Downstream Traffic Flow Not Mapped to BPI+ SAID
B601.0
SA Map State Machine Started
2013-07-30 18:44:50
2013-07-30 18:44:48
SNMP: Working in SNMP V1/2c Only NmAccess mode
2013-07-30 18:44:46
INITIALIZATION COMPLETE - MODEM IS OPERATIONAL
B401.0
Authorized
6-Notice
I401.0
TLV-11 - unrecognized OID
SEC: Co-Signer CVC from configuration file was verified
REGISTRATION COMPLETE - Waiting for Operational status
2013-07-30 18:44:45
REG: Capability type <15> isn't supported by CMTS
Registration file - downloaded
2013-07-30 18:44:44
Trying to download Configuration file ...
Time of day - retrieved
2013-07-30 18:44:43
DHCP - parameters acquired
Down then recover
2013-07-31 19:05:26
2013-07-31 19:05:25
2013-07-31 19:05:24
DHCP: ACK: Setting (*) CM TFTP Boot file: 150001_vm2.0_d.cfg
DHCP: Setting CM IP address to: 10.10.194.222
2013-07-31 19:05:20
DHCP: Setting (*) CM Syslog Server address to: 10.254.254.254
DHCP: Setting (*) CM Time Server address to: 172.19.65.31
DHCP: Setting (*) CM Subnet mask to: 255.255.248.0
DHCP: Setting (*) CM Gateway address to: 10.10.192.1
DHCP: OFFER: Setting (*) CM TFTP Boot file: 150001_vm2.0_d.cfg
DHCP select: Setting (*) CM TFTP Server address to: 172.23.1.90
DHCP: Offered (*) CM IP address to: 10.10.194.222
2013-07-31 19:05:16
Trying to register through CMTS...
SYNCHRONIZED - 855000000 Hz , ucd 4
2013-07-31 19:05:12
2013-07-31 19:05:02
2013-07-31 19:05:01
2013-07-31 19:04:57
2013-07-31 19:04:55
2013-07-31 19:24:55
2013-07-31 19:24:43
2013-07-31 19:24:24
2013-07-31 19:24:20
2013-07-31 19:24:17
2013-07-31 19:24:04
Scanning frequency 103754000Hz
2013-07-31 19:24:03
Scanning frequency 91754000Hz
2013-07-31 19:23:55
2013-07-31 19:23:35
2013-07-31 19:23:22
2013-07-31 19:22:45
2013-07-31 19:22:36
2013-07-31 19:22:35
2013-07-31 19:22:31
2013-07-31 19:25:28
2013-07-31 19:25:26
2013-07-31 19:25:25
37000000 Hz
2.560 Msym/s
2013-07-31 19:25:58
IGMP: ERROR - Group address 0.0.0.1 is not a legal multicast
2013-07-31 19:25:51
2013-07-31 19:25:50
2013-07-31 19:25:49
2013-07-31 19:25:48
2013-07-31 19:25:47
2013-07-31 19:25:43
Internet Back up