taliancich
8 years agoNew Contributor
10th Day w/o Internet in New Orleans CBD
I am now on my 10th day without Internet in the New Orleans CBD. I am now without hope that my issue will get resolved before my week off from work and the holiday break.
Shame on Cox for twice sending out subcontractors who show up late, don't know what they are doing and lie about resolving the issue.
Shame on Cox for autoclosing multiple tickets without resolving the issue.
Shame on Cox for field service technicians who don't resolve the issue within 96 hours.
Shame on Cox customer service supervisors who initially promise to call you with updates every day and then never call you again.
Shame on Cox for promising in public forums that they care about the issue, while ignoring it on the back end.
Shame on Cox. Shame on Cox. Shame on Cox.