I'm not picking up my emails from my Cox account in Outlook for some reason. I've had my wife send a couple test emails, and even had Outlook send a test email. Nothing is coming through in my Outlook client, but the emails are there is I check the Cox.net webmail app. Any idea what might be going on?

I try these settings, with my password, and Outlook won't connect. It just keeps asking for the password over and over. I even tried changing my password through the webmail app and still no joy. Here are settings I'm trying to use:

And this won;t let me add the image file... pop.cox.net port 995 (SSL/TLS encryption checked) smtp.cox.net port 465

GetWrecked, I want to help. Are you seeing the error on the POP server or on the SMTP server? Please check your account settings to be sure your user name box only has the first part of your email address. Use the steps below to edit an email account set up in Outlook 2007-2010. 1)Open Outlook. Click File, then click Account Information. Click Account Settings. Select the email account you want to change, then click Change to update settings. Note: If necessary, click More Settings to make additional changes. 2)Click Next. Click Finish.

I couldn't get POP to work when I was setting up Outlook 2016, I had to use IMAP. My settings are imap.cox.net port 993 (SSL/TLS encryption checked) smtp.cox.net port 465 (SSL/TLS encryption checked)

The IMAP settings are not working either. Keeps asking for a password, that I know is right because I can use it to log into the web app.

Email not working with Outlook

18 Replies

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GetWrecked
New Contributor
7 years ago
I try these settings, with my password, and Outlook won't connect. It just keeps asking for the password over and over. I even tried changing my password through the webmail app and still no joy. Here are settings I'm trying to use:
GetWrecked
New Contributor
7 years ago
And this won;t let me add the image file...

pop.cox.net port 995 (SSL/TLS encryption checked)

smtp.cox.net port 465
ColleenD
Moderator
7 years ago
GetWrecked,

I want to help. Are you seeing the error on the POP server or on the SMTP server?
Please check your account settings to be sure your user name box only has the first part of your email address.

Use the steps below to edit an email account set up in Outlook 2007-2010.
1)Open Outlook.
Click File, then click Account Information.
Click Account Settings.
Select the email account you want to change, then click Change to update settings.

Note: If necessary, click More Settings to make additional changes.
2)Click Next.
Click Finish.
SilentV
New Contributor
7 years ago
I couldn't get POP to work when I was setting up Outlook 2016, I had to use IMAP. My settings are

imap.cox.net port 993 (SSL/TLS encryption checked)

smtp.cox.net port 465 (SSL/TLS encryption checked)
GetWrecked
New Contributor
7 years ago
The IMAP settings are not working either. Keeps asking for a password, that I know is right because I can use it to log into the web app.
GetWrecked
New Contributor
7 years ago
...and calling resulted in "Give us $10.00/month if you want our help with that". I've been a Cox customer for 17 years. Looks like I'm moving service.
GetWrecked
New Contributor
7 years ago
Won't work on two phone either...and supposedly the problem is on MY end. What. A. Joke.

Cancellation incoming.
Becky
Moderator
7 years ago
Hi GetWrecked,

There is a chance this may be part of a recent password compromise identified by our mail team. In order to prevent any further fraudulent activity, email is disabled until the password for the account is reset. The password can be reset at www.cox.com/myprofile/home.cox. Be sure not to reset the password to any passwords you have used in the past.

Once the password is reset, it may take up to 8 hours for mail to begin working again (if it is related to this issue). Also, remember to update the incoming and outgoing password saved in the email settings of each of your mail clients. I've included the correct server settings below.

Outgoing Server Settings:
• Use port number 465.
• Make sure SSL is enabled.

Incoming Server Settings:
• If you use POP, use port 995.
• If you use IMAP, use port 993.
• Make sure SSL is enabled.
Joseph_M
New Contributor
7 years ago
None of the fixes work so stop driving yourself crazy.

I have 2 forms of Outlook on 2 different computers and they won't work unless I'm on my Cox Wifi at home. Try sending email from anywhere else and you get that ridiculous prompt over an over again.

IT'S COX. NOT YOUR PHONE OR OUTLOOK.
lczz
New Contributor
7 years ago
I am having the same problems for the last 3 days. Outlook keeps asking for the password over and over and will never retrieve or send messages. I tried deleting account and adding back into email. I thought it might be an outlook problem (even though all the other email accounts i use with outlook are working fine) Oddly, my husband, who uses a different account on a different computer is having the same problem. it just stared randomly. I called cox 4 times. finally somone admited cox is having a problem with outlook. don't waste your time callng cox, it will only frustrate you.