When i enter my password to log onto webmail, it first shows webtop.west.cox.net as it has for years. but then it changes to myemail.cox.net/appsuite/ . But the page never loads and i can't see my emails. I am talking about a desktop computer. When i saw "appsuite" i wondered if this was for smart phones only. I can read my emails using my POP account but can't access webmail. Can anyone explain? I tried using Classic Webmail instead of Enhanced but it made no difference.

yak, It sounds as though your email address has been migrated to the new platform. Eventually all email accounts will be migrated and Classic Webmail and Enhanced Webmail will no longer be available. When you say the page never loads, is there an error message or is the page not loading as you expected? Do you see your inbox to the left side but the inbox is empty?

Colleen, thanks for responding. I do not get an error message. I get 3 "loading" icons in the center of the screen (horizontal) which never stop loading. I have never gotten a loading icon like this before (my usual Apple loading icon is a spinning beach ball or a spinning circle in the URL). There have never been any problems with download times since i pay for Premier. I do not see my inbox at all. I never get to the inbox. It keeps loading for 5 minutes. I hope you are correct about the new server.

Colleen, what is "appsuite"? Is that an indication that i am on the new server? will i ever see the old webtop.west.cox.net in the future?

@yak webtop refers to our Enhanced Webmail platform. This is being retired along with our Classic interface as we migrate to our new email platform.

Chris, thanks for the info. That explains why choosing Classic doesn't work, either. The loading icons look like 3 small balloons that are being blown up and deflated ..... in the very center of my computer screen. I'll wait to see if the webmail gets corrected for my account.

myemail.cox.net/appsuite - my webmail

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ColleenD
Moderator
8 years ago
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yak,

It sounds as though your email address has been migrated to the new platform. Eventually all email accounts will be migrated and Classic Webmail and Enhanced Webmail will no longer be available. When you say the page never loads, is there an error message or is the page not loading as you expected? Do you see your inbox to the left side but the inbox is empty?
yak
Contributor III
8 years ago
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Colleen, thanks for responding. I do not get an error message. I get 3 "loading" icons in the center of the screen (horizontal) which never stop loading. I have never gotten a loading icon like this before (my usual Apple loading icon is a spinning beach ball or a spinning circle in the URL). There have never been any problems with download times since i pay for Premier. I do not see my inbox at all. I never get to the inbox. It keeps loading for 5 minutes. I hope you are correct about the new server.
yak
Contributor III
8 years ago
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Colleen, what is "appsuite"? Is that an indication that i am on the new server? will i ever see the old webtop.west.cox.net in the future?
ChrisL
Former Moderator
8 years ago
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@yak

webtop refers to our Enhanced Webmail platform. This is being retired along with our Classic interface as we migrate to our new email platform.
yak
Contributor III
8 years ago
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Chris, thanks for the info. That explains why choosing Classic doesn't work, either. The loading icons look like 3 small balloons that are being blown up and deflated ..... in the very center of my computer screen. I'll wait to see if the webmail gets corrected for my account.
MaryF
Former Moderator
8 years ago
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Hi Yak,

What browser are you using? Could you try a different browser and let us know if you experience the problem as well?
yak
Contributor III
8 years ago
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Mary, thanks for answering. I am using an old Safari. Most websites warn me that the browser is outdated. But the browser was working 4 days ago before i got switched to the new server. Will there be a Cox warning that older browsers are unsupported? most providers offer a "Classic" or "Basic" so we can get our webmail on an older browser. Will that happen with Cox?
XavierB
Former Moderator
8 years ago
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Hi Yak,

You would need to update your software for this issue. Our classic web-mail has retired, once it was switched over there isn't a way to get it back.
HDP
New Contributor
8 years ago
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HDP
New Contributor
8 years ago
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Thank you for this post. I chatted today with Cox about this issue. The first attempt was to tell me it was an issue with my browser. I knew it was not. The technician appeared to have no knowledge of this "appsuite" and did not inform me it was a Cox product. It is so slow and Cox was already significantly slower than my other email accounts. I adapt well to change but not to change about which I am given no warning.