Forum Discussion

Stop_Spam's avatar
Stop_Spam
New Contributor
8 years ago

phishing email

Is this from Cox???

From: COX COMMUNICATIONS <COXCOM.SERVICE@COX.COM>
To: XXXXXXXXXXXXXXX@AOL.COM
Subject: Important account information from Cox Communications


DEAR James Cassels;

PLEASE DO NOT REPLY TO THIS EMAIL AS IT IS AUTOMATICALLY GENERATED

This is a courtesy notification to you that the following information for your Cox Communications
account was changed through our online system:

*A change occurred to the email address you have selected for these
notifications.

If you did not authorize the change(s) to your account, please contact your local Cox Communications
office immediately.  A phone number can be obtained from your bill.

Please have your four-digit Cox Personal Identification Number (PIN) ready to discuss questions
regarding your account with a Customer Service Representative.  Your personal identification number
can be found on the first page of your monthly Cox billing statement above the "Account Summary"
section.

If this is correct, please maintain this correspondence for your records.


Thank you,

Cox Communications
  • ColleenD's avatar
    ColleenD
    Moderator
    8 years ago
    Stop Spam,

    It appears to be legitimate, but to know for sure I'd want to take a closer look. Please email me at cox.help@cox.com. Forward the original email, and please include your full name, complete street address (with city and state) and a reference to this post in your email.

  • stinkfoot63's avatar
    stinkfoot63
    Contributor II
    8 years ago

    If the email references your bill for contact info and not furnishing a link to be clicked then the email is likely legitimate.  If you remember altering your account info then you may have good reason to contact Cox and find out the nature of the change and whether it's time to change your log in information.