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Outlook 2016 continually prompts for username and password constantly and will not sync

For the past month and a half or so Outlook 2016 will continually prompt for username and password to a point where I have to close it and re open it.  It also will not sync unless I close and reopen it.  This is getting really annoying.  First level support was all but useless.  I'm a network and email tech and have done pretty much everything on my end.  including:

1.  Deleting and recreating my profile, my .ost file, and any other file involved.

2.  Changed my password about 5 times, this will work for about an hour then it starts doing the same thing though it still doesn't sync.

3.  Verified all my settings and tested.

Basically first level support said they don't support 3rd party products like Outlook and to use the webmail.  This is not acceptable.  I read a similar post a couple of weeks ago where moving their account to a different email server solved the trick.  

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  • I am using Outlook 2013 and email on my android device. Yesterday I received an email from Cox saying welcome to your new email, cox email is all new. Today I am getting the enter server password screen every 5 minutes on both outlook and android. I chatted with tech support and their final answer after asking me to " turn it off and on" again was we don't support Outlook or other 3rd party products. Thank you Cox for my new email service. Sad

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