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punster's avatar
punster
New Contributor
9 years ago

Outlook 2016 continually prompts for username and password constantly and will not sync

For the past month and a half or so Outlook 2016 will continually prompt for username and password to a point where I have to close it and re open it.  It also will not sync unless I close and reopen it.  This is getting really annoying.  First level support was all but useless.  I'm a network and email tech and have done pretty much everything on my end.  including:

1.  Deleting and recreating my profile, my .ost file, and any other file involved.

2.  Changed my password about 5 times, this will work for about an hour then it starts doing the same thing though it still doesn't sync.

3.  Verified all my settings and tested.

Basically first level support said they don't support 3rd party products like Outlook and to use the webmail.  This is not acceptable.  I read a similar post a couple of weeks ago where moving their account to a different email server solved the trick.  

74 Replies

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  • Neuro2015's avatar
    Neuro2015
    New Contributor III
    9 years ago
    I'm having the same issues for the past couple weeks now using Outlook for POP accounts during a send/receive. Once or twice a year, this happens with Cox. Right now, many times a day, I'm getting the infamous 'Enter Network Password' prompt and can't do anything, which is frustrating. This happens regularly, so please Cox...don't ask the usual questions about using Webmail, try another computer, etc. We know, and you know, this has been a persistent, recurring issue with Cox email accounts for many years. Usually, Cox hems & haws and says they're working on it...or they wrongly blame Outlook...and nothing gets resolved. After repeated complaints to report the issue, they'll usually reset or do something to solve the issue. So I'm adding my issue & complaint here to be resolved also. Please fix email issues ASAP. Thank you.
  • bullitt's avatar
    bullitt
    New Contributor
    9 years ago

    Same here plus the infamous "invalid server certificate" message they've been working on since June 2015.

  • punster's avatar
    punster
    New Contributor
    9 years ago

    This is not a machine specific problem either.  It does this on my laptop as well as my home PC.  Outlook won't open at all this morning, it just keeps popping up with the username and password prompt.  Sometimes it will come up with my password already filled in, then when I click submit it blanks out the password.  This is just getting ridiculous.   I'm paying Cox boatloads of money every month for high speed service but getting bupkis for support.  

  • CarolLM's avatar
    CarolLM
    Former Moderator
    9 years ago

    Please try deleting your cookies and cache first, then restart your computer.  Also have you changed your password, but did not change it in your advanced settings? 

  • punster's avatar
    punster
    New Contributor
    9 years ago

    How do I delete cookies from Outlook?  For that matter, how do I clean the cache in outlook.  Password has been changed in advanced settings as well.  I enabled logging and this is what's in the log file when I attempt to login:

    IMAP: 13:07:25 [rx] * BAD Mail storage services unavailable, wait a few minutes and try again.
    IMAP: 13:07:25 [rx] 36zf NO [UNAVAILABLE] Account is temporarily unavailable.
    IMAP: 13:07:25 [db] ERROR: "The server rejected your logon. Verify that your user name and password are correct.", hr=0x800CCCD1

    Username and password are definitely correct.

  • ChrisL's avatar
    ChrisL
    Former Moderator
    9 years ago
    @punster

    It might be easier to try going to webmail and changing your password. Once you've verified the new password is working for webmail, try using it for Outlook and see if that helps.

  • punster's avatar
    punster
    New Contributor
    9 years ago

    I've changed my password about 20 times.  It will work for about an hour and then pop up with the same *** prompt over and over again.  It's a ** shoot as to whether it will work or not.  

  • ChrisL's avatar
    ChrisL
    Former Moderator
    9 years ago
    @punster

    All of your most recent login attempts look successful. Are you access your mailbox from any sort of hosting provider?

  • punster's avatar
    punster
    New Contributor
    9 years ago

    I'm going through Cox.  It was doing ok for a short time, now we're back to the same old thing.  Rejected logins.  Finally had to close outlook and re open it.  Sometimes it works, sometimes (most of the time) I get the prompt over and over.

  • Neuro2015's avatar
    Neuro2015
    New Contributor III
    9 years ago

    Exactly the same way I have to workaround this issue. And it only works for a few times, then back to the same issue. This has been an ongoing issue with Cox for years. Usually, the less experienced techs will advise clearing the browser cache, changing passwords, etc. None of that works.

    Cox techs need to kick this upstairs to more experienced techs to resolve and stop throwing us solutions read from a screen that we've all been through and that don't work.