Diagnose Slow Download Speed
Hey! I was wondering if you could assist me in diagnosing my slow download speed:
The moment my cox service went online, everything was great: 300 down / 30 up. Even my wifi was at 300 down.
About 1 day later, and the days following, the connection has been much slower ~ 20 - 30 down / 30 up
One day, i had reset the modem (SB6190) so many times and stopped connecting entirely. I had to reset my modem to factory settings, and I was able to get back online.
I have tried hard wired to the modem, no router, probably every day, hoping something on the cox side would resolve.
I have tried a different coax connection from the wall to modem with similar results.
With the 30 mbps download, I'v noticed that my SB6190 status screen (192.168.100.1) shows a "Correctables" column. In this column, there are only 2 channels with much higher "Correctables" to the order of X10. Assuming that these are the only two channels pulling their weight, is this most likely my router or ISP?
I'm suddenly on a pretty tight budget. Would it be free for a tech to come out and swap my modem just my modem? Or would it be more cost effective for cox just to check out the ISP side of things?
The issue has been resolved with no change on my end.