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Problems Logging in to Cox services including Cox Email

The Cox Security team recently determined that spammers have used a small percentage of our customers’ Cox Email accounts to send spam or phishing emails. As a precautionary measure, we have disabled the Cox login password on the impacted accounts. This affects those customers’ ability to access all Cox services that require a login, including Cox Email, My Account, and Cox mobile applications.



To reset your password:

  1. Go to
  3. Click FORGOT USER ID/PASSWORD and follow the prompts.
  4. Update your password on all devices and applications in which you access Cox services, such as your mobile phone or tablet. This update is usually found under the settings section of your devices.  DO NOT USE A PASSWORD YOU HAVE PREVIOUSLY USED. Please visit Resources for Setting up Email for more information on resetting passwords on your devices.
  5. It may take up to two minutes to gain access to all Cox sites after changing your password. 




Here are some things you should know:


How did this incident happen?

This was NOT a breach of the Cox network.    We believe this may have occurred in the following ways:


-          Customers may have been tricked into responding to a phishing email and provided their username and password


-          Customer credentials were obtained from other websites in which customers used the same password as their Cox login.


-          Customers may have identity-stealing malware on their devices.



What will happen if impacted customers do not reset their passwords?

They will not be able to access any Cox services requiring a login. Additionally, if they use a previous password they may remain unable to access these services and their accounts may be vulnerable to additional incidents.


How should customers protect themselves in the future?            

For more information about Internet safety, refer to About Fake Cox Emails and Protecting Yourself Against Identity Thefton Additionally, Cox provides Cox Security Suite Plus powered by McAfee® to all Internet customers free of charge.


  • Well, I've now changed my password twice. No luck.  Cox Webmail works fine, but I have still not been able to connect using Windows Live Mail.  Yes, I'm using the new password with Windows Live Mail.  This has been going on now for over 24 hours.

  • @rollermusic

    I'm not seeing any recent password changes linked to your account. Do you recall where you went to do this?

  • I received an email like this but it doesn't seem real since my passwords were not reset as the email implies.  Is this real or not?

  • I noticed one of my accounts was being used maliciously and changed the password on that email account earlier this week. Do I need to change ALL the passwords for ALL the emails?

  • @sb8

    When it comes to password security there are several best practices to keep in mind to help protect your accounts.

    1. Change passwords often.
    2. Use complex passwords that include combinations of capital letters, lowercase letters, numbers, symbols. The more complex you can make it the more secure it will be.
    3. Never re-use passwords. The most common cause of account breaches is using the same password for multiple sites or services. When one of those services gets hacked they have your password and will try to use it elsewhere.
    4. Don't include personally identifying info about you as part of your password such as names, date, etc. Very often passwords that use this info can be figured out through social engineering.

    If we can provide any further assistance please let us know.