Why is it so hard to change name on my account

Question

I was setup with a new Cox account. &nbsp;Internet works and all. &nbsp;That's fine.
Problem is, when I set it up over the phone, the customer service rep must have misheard me say my name. &nbsp;So my name and bill are all under an incorrect name.
No biggie, I will call in and change it. &nbsp;I just call in to the billing department.
Called in the first time, asked to have name changed. &nbsp;Person on the phone seems to have done it. &nbsp;A few days pass, but I check online, still shows the wrong name. &nbsp;When I go to Cox.com, it says Welcome &lt;WrongName&gt;. &nbsp;Check account, bill, etc. &nbsp;Still wrong name. &nbsp;
Call in again. &nbsp;ask to have name changed yet again. &nbsp;And again, person on phone seems to have done it. &nbsp;And yet again, I go to cox.com, still shows wrong name. &nbsp;But I go to my bill, and it shows my correct name. &nbsp;(I don't know if my printed bill will show my correct name yet, as I don't have a new bill yet). &nbsp;
But still, I have the incorrect name showing in various places. &nbsp;
It is not a browser issue, I have used a new browser, cleared cache, cookies, etc. &nbsp;
How can I get my name changed correctly, once and for all? &nbsp;

chrisl · Answer

@kimchirice

I know there are some aspects of a customer account with regards to name changes that are extremely difficult if not impossible to change. &nbsp;Do you &nbsp;have any examples of places you are going and not seeing the update?

kimchirice · Answer

For Example:

Cox.com &nbsp;(NOT logged in), In the Sign In Box, says, wrong name.
I sign in, again, same box. &nbsp;Wrong Name
My Profile, Header. &nbsp;Wrong Name. &nbsp;(Below the header, it shows the correct name though)
Anywhere else in my account area, the header, has the wrong name
The above examples looks to be the page header. &nbsp;So they are probably all related
I go to My Account Home Page &nbsp;(www.cox.com/resaccount/home.cox). &nbsp;It has the wrong name there too (seperate from the header). &nbsp;
As far as my bill, I will know if that got changed when the next bill statement goes through. &nbsp;So not sure about that. &nbsp;
I am not sure what else to do in regards to this. &nbsp;If there are aspects of the account that cannot be changed, what should my course of action be? &nbsp;Ask for the account to be closed, and then reopen a new account?
Thank you

michaelj · Answer

Hi, if you have remember User ID checked, uncheck it and please clear your browser cache.

kimchirice · Answer

@MichaelJ, I have already done so. &nbsp;I have also tried on all major browsers, (firefox, IE, Chrome), also all in Private Mode too. &nbsp;I have done so on multiple computers, &nbsp;my phone and tablet,&nbsp;and at different locations (home, work)

kimchirice · Answer

Would it be possible if someone here can go into my account and verify that everything has been changed as it should? &nbsp;

Forum Discussion

Why is it so hard to change name on my account

7 Replies

Related Content

Plan name changes and upgrades.

Email migration if Yahoo account already exists?

With Yahoo all Cox email accounts show only owners name

Changing Account Holder

change a modem

Recent Discussions

Welcome to the Archives

Gigablast

Beeping Noise

mic/status led on contour 2 remote

Internet connectivity frustrations