Forum Discussion

kernal's avatar
kernal
New Contributor
10 years ago

Rate Increase Complaints

The Moderator keep responding to all these complaints about rate increases by telling them to contact cox and not post here.

Perhaps if cox wasn't banging out all these big increases without notice or reason, there wouldn't be so many upset customers.

It's good that there's plenty of options out there now so when cox, as usual, comes up with their arrogant "if you can find a better deal, take it" or "everybody increases yearly" that we can say "goodbye".

  • chris_c21's avatar
    chris_c21
    Contributor III
    10 years ago

    The mods lock those threads because:

    1) These are TECHNICAL SUPPORT forums. What exactly do complaints about service rates have to do with tech support?

    2) Account-specific info cannot be posted here, hence you would want to call/email Cox directly, it's for YOUR security.

    3) See #1

  • NicholeC's avatar
    NicholeC
    Moderator
    10 years ago
    Hi Kernal,

    The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.

    Thank you,