Since the ice storm last week, I have very low hanging Cox lines behind my house. All services are working fine - Internet, Phone, TV, and Home Security. It just concerns me that the Cox lines are at about a 5 to 6 ft level above the ground and seems to run lower than that as it goes East. I have called Cox and been told there is a "ticket" issued, but I am concerned that high winds or another ice storm (God forbid) should come, these lines are subject to going down. I was without power for 6 days last week due to lines down from limbs. These lines are not in my back yard, but they do service my residence. I probably am just running "scared" but would like to know if I SHOULD be concerned about this. And, if so, what can I do about it other than report it again? Appreciate any input anyone can provide. Thanks.

oklajohn, Thank you for letting us know. I've confirmed there's a ticket, and it's currently pending, so we've been out to assess this and will complete work as soon as we can.

Thank you, ColleenD for replying - I appreciate the info. I guess I worry too much! Have a good weekend.

oklajohn, You too! If you haven't seen a change in the next few weeks, check back with me and I'll see if there's any new info.

The cable line is still hanging about 4 feet above ground - after the post in this forum, 2 internet chats and 5 phone calls, nothing has been done! I today talked with a supervisor in Baton Rouge named Ken who told me he would get something done about this....but at this point, I am skeptical. I had last called yesterday evening and supposedly scheduled an appointment to have it repaired , but when I checked, no appointment was on record. This is really upsetting me - after 17 days, nothing has been done and a child or dog could reach the line and injure them plus disrupting all my and my neighbor's services. What more can I do?

Low Hanging Cox Lines | Cox Community

15 Replies

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ColleenD
Moderator
9 years ago
oklajohn,

Thank you for letting us know. I've confirmed there's a ticket, and it's currently pending, so we've been out to assess this and will complete work as soon as we can.
oklajohn
New Contributor II
9 years ago
Thank you, ColleenD for replying - I appreciate the info. I guess I worry too much! Have a good weekend.
ColleenD
Moderator
9 years ago
oklajohn,

You too! If you haven't seen a change in the next few weeks, check back with me and I'll see if there's any new info.
oklajohn
New Contributor II
9 years ago
The cable line is still hanging about 4 feet above ground - after the post in this forum, 2 internet chats and 5 phone calls, nothing has been done! I today talked with a supervisor in Baton Rouge named Ken who told me he would get something done about this....but at this point, I am skeptical. I had last called yesterday evening and supposedly scheduled an appointment to have it repaired , but when I checked, no appointment was on record. This is really upsetting me - after 17 days, nothing has been done and a child or dog could reach the line and injure them plus disrupting all my and my neighbor's services. What more can I do?
oklajohn
New Contributor II
9 years ago
HELP!
Becky
Moderator
9 years ago
Hi Oklajohn,

I know this has been a frustrating experience, and I truly apologize. Our maintenence and construction teams have been working 7 days a week to repair the damage from the ice storm. It looks like the ticket for this issue has been assigned to a construction team, and has an estimated completion date of 12/24/15.
oklajohn
New Contributor II
9 years ago
Thanks Becky for your information. However, I will BELIEVE it when I SEE it. I have been told so many times over almost a month now that repair is on the way that I a very skeptical. I am fortunate that I still have service (Phone, Internet, Television and Home Security) considering that the line is so near the ground and subject to being reached children or pets and torn completely from the pole. This has really shaken my confidence in Cox service.
Becky
Moderator
9 years ago
I understand, John. I'd probably feel the same if in your shoes! I'll check in with you on the 24th. If a team arrives to repair the line before the 24th, please let us know.
AllenP
Valued Contributor
9 years ago
John, if it doesn't happen contact your Public Utilities Commission, they can put pressure on to get it resolved. I had a problem with another TV/internet provider (not Cox). My next door neighbor subscribes with this company and had a problem. They dug a 5 foot deep hole within a few inches of my newly repaved driveway. They then put a temporary fence around the hole and left. Two weeks later, still not filled in ... after may calls to the company, it took a call the our state PURA and within a day they had a crew back filling in the hole. A PUC can exert more pressure than us consumers. Again, this is a company other than Cox, a company with I don't do business with.
oklajohn
New Contributor II
9 years ago
It is now 12 Noon on December 24 - and absolutely no activity near this problem line. Just as I suspected, once again Cox has not done what they said they were going to! This is absolutely unreal - after 10 contacts and a month's time, NOTHING has been done. If another ice storm comes this weekend and my phone, internet, tv and home security go down, I am considering a lawsuit......if that's what it takes to get you attention, Cox!