JA_AZ
12 years agoNew Contributor
Every 24 hours at ~2am, my modem loses connection (Resetting the cable modem due to docsDevResetNow)
This just started a couple weeks ago and always occurs between 1:55-2:00 AM every day (Resetting the cable modem due to docsDevResetNow ). This is during the time when my scheduled cloud backups occur. Infuriating! Resetting the modem mid-day does not cause the modem to reset the following day at the same time. No, this is some regularly scheduled event happening at around 2 AM every day, and I'd like to get support/explanation for why this is happening.
Equipment:
CG3000D-RG
Standard Specification Compliant | DOCSIS 3.0 |
Hardware Version | 1.04A |
Software Version | V5.5.4.mp2_CPR14c |
Event Log:
Time | Priority | Description |
Thu Dec 27 02:00:20 2012 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=REDACTED;CMTS-MAC=00:1b:d5:fe:be:78;CM-QOS=1.1;CM-VER=3.0; |
Thu Dec 27 01:59:38 2012 | Notice (6) | TLV-11 - unrecognized OID;CM-MAC=REDACTED;CMTS-MAC=00:1b:d5:fe:be:78;CM-QOS=1.1;CM-VER=3.0; |
Thu Dec 27 01:58:39 2012 | Critical (3) | Resetting the cable modem due to docsDevResetNow |
Wed Dec 26 01:56:12 2012 | Critical (3) | Resetting the cable modem due to docsDevResetNow |
Tue Dec 25 09:14:12 2012 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=REDACTED;CMTS-MAC=00:1b:d5:fe:be:78;CM-QOS=1.1;CM-VER=3.0; |
Tue Dec 25 01:57:35 2012 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=REDACTED;CMTS-MAC=00:1b:d5:fe:be:78;CM-QOS=1.1;CM-VER=3.0; |
Tue Dec 25 01:55:55 2012 | Critical (3) | Resetting the cable modem due to docsDevResetNow |
Mon Dec 24 02:01:18 2012 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=REDACTED;CMTS-MAC=00:1b:d5:fe:be:78;CM-QOS=1.1;CM-VER=3.0; |
Mon Dec 24 01:59:39 2012 | Critical (3) | Resetting the cable modem due to docsDevResetNow |
Sun Dec 23 02:00:45 2012 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=REDACTED;CMTS-MAC=00:1b:d5:fe:be:78;CM-QOS=1.1;CM-VER=3.0; |
Sun Dec 23 01:59:04 2012 | Critical (3) | Resetting the cable modem due to docsDevResetNow |
Sat Dec 22 01:59:16 2012 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=REDACTED;CMTS-MAC=00:1b:d5:fe:be:78;CM-QOS=1.1;CM-VER=3.0; |
Sat Dec 22 01:57:35 2012 | Critical (3) | Resetting the cable modem due to docsDevResetNow |
Fri Dec 21 01:58:48 2012 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=REDACTED;CMTS-MAC=00:1b:d5:fe:be:78;CM-QOS=1.1;CM-VER=3.0; |
Fri Dec 21 01:57:08 2012 | Critical (3) | Resetting the cable modem due to docsDevResetNow |
Thu Dec 20 01:57:54 2012 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=REDACTED;CMTS-MAC=00:1b:d5:fe:be:78;CM-QOS=1.1;CM-VER=3.0; |
Thu Dec 20 01:56:12 2012 | Critical (3) | Resetting the cable modem due to docsDevResetNow |
Wed Dec 19 01:56:56 2012 | Critical (3) | Resetting the cable modem due to docsDevResetNow |
Tue Dec 18 01:58:00 2012 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=REDACTED;CMTS-MAC=00:1b:d5:fe:be:78;CM-QOS=1.1;CM-VER=3.0; |
Tue Dec 18 01:56:20 2012 | Critical (3) | Resetting the cable modem due to docsDevResetNow |
Mon Dec 17 01:55:03 2012 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=REDACTED;CMTS-MAC=00:1b:d5:fe:be:78;CM-QOS=1.1;CM-VER=3.0; |
Mon Dec 17 01:53:25 2012 | Critical (3) | Resetting the cable modem due to docsDevResetNow |
Sun Dec 16 01:57:33 2012 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=REDACTED;CMTS-MAC=00:1b:d5:fe:be:78;CM-QOS=1.1;CM-VER=3.0; |
Sun Dec 16 01:55:53 2012 | Critical (3) | Resetting the cable modem due to docsDevResetNow |
Sat Dec 15 01:58:03 2012 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=REDACTED;CMTS-MAC=00:1b:d5:fe:be:78;CM-QOS=1.1;CM-VER=3.0; |
Sat Dec 15 01:56:24 2012 | Critical (3) | Resetting the cable modem due to docsDevResetNow |
Fri Dec 14 14:30:21 2012 | Critical (3) | SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=REDACTED;CMTS-MAC=00:1b:d5:fe:be:78;CM-QOS=1.1;CM-VER=3.0; |
Fri Dec 14 14:29:58 2012 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=REDACTED;CMTS-MAC=00:1b:d5:fe:be:78;CM-QOS=1.1;CM-VER=3.0; |
Fri Dec 14 14:29:46 2012 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=REDACTED;CMTS-MAC=00:1b:d5:fe:be:78;CM-QOS=1.1;CM-VER=3.0; |
Fri Dec 14 01:56:10 2012 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=REDACTED;CMTS-MAC=00:1b:d5:fe:be:78;CM-QOS=1.1;CM-VER=3.0; |
Fri Dec 14 01:54:27 2012 | Critical (3) | Resetting the cable modem due to docsDevResetNow |